Privacy Policy | Caller.pk

Who this policy covers

Caller.pk provides caller identity, number lookups, private call protection and community scam information for users in Pakistan. This policy covers the Caller.pk app and website. Contact the Caller.pk team at https://caller.pk/contact for privacy questions, corrections or deletion requests.

Caller ID and number lookups

When you enable Caller ID, Android provides available call details, including the number and call direction, for eligible incoming and outgoing calls. Caller.pk uses these details to show caller context and apply your private blocking choices. Call-state access is used to manage the caller card when calls change or end; it is not used to record conversations.

When an online caller lookup, manual search or number profile is requested, Caller.pk and its service providers process the requested number and connection information to return a result. Lookup requests are encrypted in transit. Previously retrieved caller information may be stored on your phone to make later lookups faster.

Caller.pk does not record calls or upload your address book. The normal app does not request access to microphone audio, SMS content or your system call-log database. Its History is a local record of events handled by Caller.pk, not an upload of your entire Phone app history.

Permissions and your control

The Call Screening role allows Caller.pk to receive eligible call information and screen calls. Display over other apps lets the caller card appear over the Phone interface, including on supported lock screens. Call-status access helps dismiss that card when appropriate. Background and battery settings can affect reliability.

You can turn off Show caller ID in Settings or revoke access through Android settings. Turning off the card does not itself revoke the screening role or delete your private blocklist. Caller.pk does not require becoming your default Phone app, Accessibility access or call recording. Someone able to see your screen may also see the caller information displayed on it.

Information stored on your phone

The app stores caller-context caches, Caller.pk call-event history, recent lookups, private blocks, Saved numbers and app settings locally. Private blocking does not create a public report. Cached identity may remain until refreshed or removed; public data corrections are not necessarily reflected instantly.

Saved sync is optional. When enabled, eligible Saved numbers and related saved-entry information are linked to your account and synchronized through Caller.pk services. Private blocks and local event history are not part of Saved sync.

Android backup or device-transfer features may copy eligible local app data according to your device and Google/OEM settings. Local storage should not be understood as a promise that Android will never back it up. Aggregate telemetry is stored separately in a no-backup area.

Accounts, profiles and support

We use your email address, password and sign-in information to provide account access and confirm account-deletion requests. Your password is not displayed publicly. The app stores sign-in information to keep you signed in.

Contributor profile settings, username, visibility choices and contribution metrics are stored with your account. When public attribution is enabled and you choose to post as your username, your public profile and eligible contributions can be visible to others. Anonymous posting hides public attribution, but is not anonymity from Caller.pk's moderation and abuse-prevention systems.

Support messages include the name, email, topic and message you submit. Website business applications may include business details, ownership information and verification evidence. Private evidence is used for review and is not automatically published as part of a listing.

Reports, scam stories and likes

Number reports, call feedback, scam stories, linked indicators, flags and likes are processed to provide community features and moderation. Submissions may include a phone number, category, story, website, email or public social indicator. Private records can link actions to the submitting account and include request identifiers and hashed network information for rate limiting and duplicate prevention.

Only eligible moderated content is published. Public scam stories can include their linked indicators, chosen public attribution and aggregate likes. Likes can contribute to contributor metrics. Private reporter email, account IDs, submission fingerprints and internal moderation notes are not included in public story responses.

Do not submit CNICs, passwords, OTPs, banking credentials, private residential addresses or unrelated personal information. Public content can be copied by readers or indexed where available on public websites. Removing content from Caller.pk cannot guarantee removal of independent third-party copies.

Public identity and directory sources

Public caller context can come from published business or professional profiles, owner submissions, verification processes, approved community reports and imported public-directory information. A scraped or directory-sourced identity is not automatically claimed or verified. Shared numbers and incomplete records can limit identification.

Identity verification and reputation are separate. A verified badge does not mean a caller is safe. Caller.pk is not a private telecom subscriber database. Contact us to challenge an incorrect association or request review of public information.

Operational metrics and abuse prevention

When account-linked app activity analytics is enabled, selected requests reaching our app services can be recorded with your verified account ID, request time, activity type, outcome, fixed report category and server response duration. This helps administrators understand usage, investigate failures and support moderation. These events do not store the number searched, phone hashes, search text, story contents, IP addresses, tokens or device identifiers. They are separate from the aggregate Android reliability upload below and do not represent a complete history of your screen visits or calls.

Access to these activity events is restricted to administrators. We target 30-day retention with scheduled deletion, and account deletion removes linked activity events. Cleanup interruptions can delay removal and provider backups have separate retention. Local-only actions, offline searches and the fast incoming caller-ID lookup path are not included in this account-linked activity tracking.

Caller.pk collects aggregate reliability information, including whether caller information was already available, whether a lookup succeeded, failed or was cancelled, whether a request limit was reached, approximate response times, Wi-Fi or mobile connection type, and the service location handling the request. These measurements help improve reliability; they do not include call recordings or scam-story content.

The Android reliability upload contains counters and a random per-batch identifier for retry deduplication. It does not contain phone numbers or phone hashes, caller identities, business names, account IDs, device IDs, persistent installation IDs, credentials, response bodies or precise location. It runs in the background and is separate from call handling. This is distinct from account-linked submissions and the number-bearing lookup requests described above.

Reliability measurements stored on your phone are eligible for upload for up to seven days. Expired measurements are excluded when the app checks them; removal may wait until the app runs. Uploaded aggregate measurements are retained for about three months. Other service activity and security records are used to operate and protect Caller.pk.

Hosting and security providers necessarily receive connection information such as IP addresses and request times. Network information may be used for abuse controls. This policy does not claim that infrastructure providers process no logs or that all service records are anonymous.

Service providers and processing locations

We use service providers for hosting, account access, data storage, security, service reliability and account emails. They process relevant information to provide these services for Caller.pk.

Your information may be stored or processed outside Pakistan, including in Australia and other countries where our service providers operate. Public caller information may be stored in multiple locations to provide faster, more reliable lookups.

The website uses session cookies and related authentication storage for account access. Opening support or an external website uses browser facilities and is also subject to that site's practices. Submitted scam links are not an endorsement of those destinations.

Retention and account deletion

Account and sync data are retained to provide your account and features. Public directory records and approved community contributions may remain while useful and appropriate for the service. Moderation, security, dispute, support and provider backup records may have different retention needs; there is no single automatic expiry for all Caller.pk information.

You can request deletion in Settings > Account > Delete account using the current account password. The consumer deletion flow removes the authentication account, account/contributor profile, cloud Saved/preferences and associated private submission records, and removes unpublished submissions. Approved number reports and approved published scam stories may remain without the private reporter-account linkage; deleting your account does not remove independently sourced public identities or indicators.

Device-local Saved numbers, lookup history and private blocks are not erased by account deletion. Saved sync is disabled and account association is cleared. Android app-storage controls can remove remaining local data. Deletion does not promise instant erasure of provider backups, independent public copies or records retained for legitimate security or legal needs.

Accounts with business ownership, privileged access, verification/dispute records or certain additional security requirements may need support-assisted deletion. You can request account deletion without using the app through https://caller.pk/contact: select Privacy concern and state that you want to delete your Caller.pk account. We may verify control of the account. Never send your password or an OTP in a support message.

Questions, corrections and policy changes

Use https://caller.pk/contact for access, correction, privacy, public-content review or deletion requests. Describe what needs review without sending unnecessary sensitive information. We may need to verify a request and consider rights, security and applicable legal obligations before acting.

We use access controls, separation of public/private data and HTTPS to protect information, but no system can guarantee absolute security. This policy will be revised as the service changes. The website carries the current published version; offline in-app copies carry the revision shipped with that app build.

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